Refund policy
Our Promise
We love all our plants and want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.
Returns Policy
If you’re unhappy with your plant for any reason, contact us within 30 days using the Help icon in the bottom right-hand corner of the page.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@smallindoorplants.co.uk. Please note that returns will need to be sent to the following address:
Small Indoor Plants Returns, Unit 17, Meadow Lane Industrial Estate, Gordon Road, Loughborough, Leicestershire, LE11 1JP
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@smallindoorplants.co.uk.
Cancellation policy
If you have changed your mind and would like to return your plant, we are happy for you to return it and refund the cost of the plant less postage costs, provided you’ve been following our care instructions.
If you wish to exercise your right of cancellation within 30 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it, so our team can diagnose the issue. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@smallindoorplants.co.uk.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.