Shipping policy
Delivery Options and Prices
Royal Mail Tracked 48 - £3.95 (Free Over £35) - Aims to deliver in 2-4 business days.
Royal Mail Tracked 24 - £4.95 - Aims to deliver in 1-2 business days.
DPD Next Day - £6.95 - Aims to deliver in 1 business day.
DPD Saturday - £13.95 - Aims to deliver on a Saturday.
All delivery prices are inclusive of VAT.
Deliveries
Our couriers deliver six days a week. Orders typically take between 1-5 days to arrive. This may be longer during busy periods. The estimated delivery timescale of the delivery service you choose will be advised at checkout.
Our courier will text and email you the day before your delivery to give you more details about your package, such as a more precise time slot.
You will receive an email with a link to your order status page once your order is out for delivery. We have a small number of postcodes, particularly in the Scottish Islands & Highlands, where we cannot offer next-day delivery and our lead time may take a little longer.
If you’re not at home when a delivery is attempted, our courier will usually leave your order in your designated safe place (we’ll ask you for this at check out). If that’s not possible, delivery will be attempted up to two more times.
We deliver across the UK with the exception of the Channel Islands and the Isles of Scilly. Due to new Brexit regulations we are not currently delivering to Northern Ireland, but we hope to be back soon.
Concierge and Safe Space Policy
Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.
We cannot take responsibility for lost orders once delivered to your safe place. It is driver procedure to take photographic evidence or obtain a signature for any orders left as requested by the customer.
Delivering to Commercial Property or Residences of Restricted Parking
It is your responsibility to notify the courier with any information they need to make the delivery possible ahead of time, including but not limited to parking restrictions and access codes. Failure to do so will result in a missed delivery.